We offer a 30 day warranty on all items. If you believe the item you received is not as described, please notify us as soon as possible. If a product is defective, a replacement (providing stock of the exact make/model/color/condition is available) or a refund will be offered if we are contacted within the specified warranty period within the listing.
Please contact us for a RMA # (Return Materials Authorization) prior to returning or exchanging any item. Obtaining a RMA# is the only way to ensure a refund or exchange will be processed. You must ship your item within 14 days of receiving the RMA# in order to receive a refund or replacement. Otherwise, we will cancel the refund or charge a restocking fee of up to 10% of the item cost. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Once your return is received and inspected, we will send you an email to notify you that we have received the item you are exchanging. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed.
Should any of the included accessories (i.e. battery/wall charger/back cover) not work properly, please contact us so we can send you a replacement. No refunds will be offered if we are not contacted within the warranty period. The item being returned must be received in the same condition as when it left our facility. If the returned item is missing any internal stickers or serial number information, a refund will not be issued.
We do not offer a refund for the shipping cost incurred upon purchase of the item. If the item is returned for a refund, we will also refund up to $4.95 of the cost of the return postage. If the item is returned for a replacement, we will issue a shipping label at our own expense. Postage will not be refunded for purchases outside the U.S.
Refunds are issued to the same account that the purchase was made from. If that purchase was made via credit card, the refund will appear on your credit card account. If the purchase was made via PayPal, the refund will be issued to the same account that you made the purchase from. PayPal refunds beyond the amount of your original invoice will need to be claimed by the customer in order to be processed, please note we only process the same refund once. Also please allow up to 5 business days for the shipping refund to be administered.
If there is a problem with your order, please contact us at info@byophonetest.cruciald.com or reach us at 866.716.7940 between 8:00am and 5:00 pm EST, Monday through Friday. We’d love the opportunity to fix the issue for you.
If there seems to be a mechanical, electrical, or programming problem with your device, DO NOT attempt to repair or try to unlock it yourself or take it to a third party for repair without first contacting us. This will automatically void our warranty. We do not reimburse for third party repairs or purchases. We make all efforts to ensure that the products received are as described.